I’m Richard Booth
Cisco Certified Network Professional in Collaboration
Over 25 years Telephony experience.
Cisco Certified Network Professional in Collaboration. Wide experience of Cisco Unified Communications solutions gained when working for several Cisco Gold Partner and extensive self study.
My Qualifications
CCNP Collaboration
CCNA Routing & Switching
CCNA Collaboration
CCNP Routing & Switching
SERVICES
Do away with special cabling and dumb telephones in favour of intelligent Phones that use the same cable your PC/laptop does. IP Telephony brings a multitude of features that enable you to work more efficiently and brings colleagues together. You can even control ANY other phone as if its part of your company phone system including mobiles/home phone/hotel phone!
Take control of your messages by deciding how your calls go to voicemail (eg by time/busy status or whether the caller is internal or not). View your messages and decide which to listen to first. Forward your voicemails as an email rather than take messages on paper. Access your voicemail from anywhere/anytime. Download and save any important messages.
Save playing email-tag by getting immediate answers from colleagues via WhatsApp style messaging. Reduce the number of emails you wade through and increase productivity.
Take your office extension with you wherever you are. Control which calls go to your mobile/house phone by using whitelists that can be applied to time of day routing. No more calls to your mobile whilst your trying to sleep! Maintain office system functionality anywhere/any device.
If you receive lots of calls but are stuggling to answer them all a contact centre will help. This enables the callers to queue in a total bespoke manner-no endless questions, provide your customers with meaningful in queue messages such as Estimated Wait Time or Queue Position. Run performance stats to ensure an excellent customer experience.
This is often the first experience your customer will have of your company so its key it runs smoothly. Provide your staff with the tools to see who is available without ringing them. An intelligent company phonebook ensures easier communications between customers and your business.
Prefer using headsets instead of squashing a handset in your neck? Softphones provide more functionality than physical phones alone. Staff can send instant messages to each other or dial directly from their PC with a software based phone installed on your PC. You can even dial directly from Chrome or Outlook by clicking the phone number on the webpage.
Let R.Booth Communications Ltd work with you to remove your business communication barriers.
Contact MeMY EXPERIENCE
Multiple installations for NHS organisations UK wide (many in Yorkshire/Calderdale). Also providing design, implementation and rollout services for law firms and insurance companies.
Installations for upto 2,500 users including contact centres, instant messaging, unified messaging/voicemail and telephony services.
Support for upto 15,000 user based systems.
Intuitive efficiency is the phrase that come to mind when I think of Richard. I had the pleasure of working with Richard throughout 2016 / 2017 in his capacity as a Cisco Telephony Engineer and mine as Operational Support Manager for a mid sized contact centre. I was particularly impressed by Richards ability to understand the needs of his customers and collaborate to provide creative solutions to not only meet, but exceed those requirements. His technical knowledge is second to none and I believe he would be an asset to any team.
R Booth Communications Ltd | Cisco Telecoms Specialist West Yorkshire
2018-03-20T00:51:43+00:00
Fiona Keleher
MI Analyst and Resource Planning Specialist
Covéa Insurance
https://telephonebooth.co.uk/testimonials/fiona-keleher/
I worked with Richard at Mid Yorks where Richard successfully implemented and migrated the Trusts legacy Cisco phone system to the latest Cisco UCM. His technical knowledge, dedication and customer service skills were highly appreciated. Impressive skill sets and a highly recommended voice engineer.
R Booth Communications Ltd | Cisco Telecoms Specialist West Yorkshire
2018-03-20T01:09:58+00:00
Yasar Ali
Project Manager at NHS Digital, Leeds
https://telephonebooth.co.uk/testimonials/yasar-ali/
Richard worked for me at Covéa Insurance from Jan 2016 - Mar 2017.
During this time Richard made a huge improvement to the stability and usability of our CUCM and UCCX platforms across all our sites, as well as leading on our business-critical telephony migrations and upgrades.
He is a thorough and practical engineer with a wealth of knowledge, which he was happy to share with his colleagues. Coupled with his great customer-facing manner I'd be happy to recommend Richard to any future employer and wish him the very best in his endeavors.
During this time Richard made a huge improvement to the stability and usability of our CUCM and UCCX platforms across all our sites, as well as leading on our business-critical telephony migrations and upgrades.
He is a thorough and practical engineer with a wealth of knowledge, which he was happy to share with his colleagues. Coupled with his great customer-facing manner I'd be happy to recommend Richard to any future employer and wish him the very best in his endeavors.
R Booth Communications Ltd | Cisco Telecoms Specialist West Yorkshire
2018-03-20T01:07:36+00:00
Malcolm Brydon
Engineering Manager - Networks and Unified Comms
Rentalcars.com
https://telephonebooth.co.uk/testimonials/malcolm-brydon/
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R Booth Communications Ltd | Cisco Telecoms Specialist West Yorkshire